Refund & Return Policy

Our Promise

We want you to love what you bring into your home. If something isn't right with your order, we'll make it right — quickly and without hassle.

7-Day Easy Exchange & Return

You can request an exchange or return within 7 days of delivery if the item is unused, in its original condition and packaging.

  • Changed your mind? No problem — unused items in original packaging qualify.
  • Received the wrong item or a damaged item? Report it within 48 hours of delivery with a photo or unboxing video, and we'll arrange a free replacement or refund.

How to Start a Return

  1. Message us on WhatsApp or through our Contact page with your order number and a photo of the item.
  2. We'll confirm your request within 24 hours and share return instructions.
  3. Pack the item securely in its original packaging and hand it to our courier.

Refunds

Once we receive and inspect the returned item, refunds are processed within 5–7 working days via bank transfer, JazzCash or Easypaisa.

  • For Cash on Delivery (COD) orders, refunds are sent to your bank account or mobile wallet — please share your account details when you raise the request.
  • Delivery charges are non-refundable, except when the return is due to our mistake.

Non-Returnable Items

  • Items damaged due to misuse or after installation
  • Items returned without original packaging where packaging is part of the product

Damaged on Arrival?

Our lamps are handcrafted and fragile by nature — we pack every order with extra care. If anything arrives broken, send us a photo within 48 hours and we'll ship a free replacement right away. No need to return the damaged piece.

Questions? Reach us anytime via WhatsApp or our Contact page — we usually reply within a few hours.